The LCE is working in collaboration with the Employers’ Organisation (EO), IDeA and CLG on the productive time workstream of the efficiency review.
The productive time improvement agenda is about maximising the “time spent by public service professionals on core activities i.e. activities that are integral to the delivery of improved frontline services” (Productive Time Measurement Guidance, Office of Government Commerce, 2004).
Productive Time Case Studies
- Wyre Borough Council Revenue and Benefits
Business Process Improvement
Earlier this year when the Local Government Business Process Architecture was launched and plans made to develop the toolkit further, it was clear from the enthusiasm of local authorities that virtually all see enormous potential for identifying future improvement from approaches that unmistakably start with customers.
10 Exemplars from Local Government Booklet
This booklet is only part of a package of support being developed to help with the growing challenges for making sustainable and continuous improvement a reality for customers and communities. It comes with a web based tool linked to the process architecture which can be accessed at www.rcoe.gov.uk/BPI.
Child Protection Process Review - Final Report
This report details the findings of a project carried out on behalf of London Councils to look at the costs and improvement opportunities in the Child Protection Process, from referral to the end of assessment.
Please click on the below link to read the final report:
Child Protection Process Review - Final Report